If you need help, the casino help desk is available 24/7. It doesn't matter if you're a night owl who likes to play at 2 a.m. or rise early and need help at 6 a.m. The casino support desk has specialists available to answer your questions and address concerns.
Two Ways to Reach Support
There are two ways to reach the casino help desk. Live chat is easiest. Click the blue chat bubble on the bottom right of the instant play casino or mobile casino, depending on how you're accessing the casino. Click that button and follow the instructions to connect with a support specialist.
Email support is the second option. The email address is email@example.com Complaints should be sent to firstname.lastname@example.org.
A Quick List of FAQs
You may be able to save time and see if someone else has answered your question.
#1 – Does the Casino Welcome Players From the USA?Vegas Wild Casino welcomes players from the US, Canada, Australia, and many European countries. Some of the countries that cannot join the casino are residents of Bulgaria, Cyprus, Estonia, France, and Spain. You have to be 18 years of age or the legal age for gambling in your jurisdiction, whichever is older.
#2 – Are There Deposit and Withdrawal Limits?Deposits limits can be changed by contacting casino support. There's a minimum deposit requirement of $20 for credit cards and a maximum of $10,000 per day, $100,000 per week, and $500,000 per month. If you're able to use QuickBit, the monthly limit increases to $1 million.
For withdrawals that can be handled via credit card, there is a $20 minimum and $10,000 maximum. Most players have to use bank wires/transfers. The minimum for casino payouts using bank wires is $100 while the maximum is $10,000.
#3 – How Often Are New Slots Added? Are There No Deposit Bonus Codes When a New Slot Comes Out?Slot game software companies are always making new games. When there's one from a company that works with Vegas Wild Casino, they're added as quickly as possible. Find them under the “New Games” category in the casino lobby.
When new slots come out, you often do find promotions attached to them. For example, when Cash Bandits 3 was released, a free spins bonus code also came out as a Monthly Special casino bonus.
#4 – Can I Play for Fun? Is Playing With Registration Allowed?You're welcome to play many of the online casino games for free using “Demo Play.” If you're in the instant play casino, playing without registration is offered. In the mobile casino, you are prompted to sign in, however.
#5 – Do I Have to Provide Documentation?When you sign up with the casino, the casino takes you at your word. They believe you are who you say you are. Before you withdraw funds, you do have to provide documents that prove your identity. It's to prevent fraud. Those documents include a current bank statement or utility bill, credit card authorization, photocopy of the credit card you used to deposit, and a photocopy of your driver's license or passport. Send the documents via email to casino support.
#6 – How Do I Sign Up?Click sign up and answer some questions. You'll be asked to create a username and password. You need to give your address, date of birth, and phone number. When that's done, log in and wait to confirm your email. From there, you can head to the cashier and deposit funds or head to the casino games and play for fun until you make a deposit. If you have any problems signing up, the casino support team is always ready to help.